Ellie's Windows Privacy Policy

Introduction

This Privacy Policy outlines Ellie's Windows (" we ", " our " or " the Company ") practices with respect to information collected from users who access our website at www.ellieswindows.co.uk (" Site "), or otherwise share personal information with us (collectively: " Users "). 

Grounds for data collection 

We collect and process personal information only where we have a lawful basis to do so under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.


We may process your personal information for one or more of the following reasons:

  • To provide our services – where processing is necessary to fulfil a contract with you or to take steps at your request before entering into a contract, such as providing quotations or arranging appointments.
  • With your consent – where you have given us permission to contact you, for example by submitting an enquiry through our website or opting in to receive marketing communications.
  • To comply with legal obligations – where we are required to process your information to meet legal, regulatory, tax or accounting requirements.
  • For our legitimate business interests – where processing is necessary to operate, improve and protect our business, provided these interests are not overridden by your rights and freedoms. This may include responding to enquiries, improving our website, preventing fraud, maintaining security and managing customer relationships.


By using our website and submitting your personal information, you acknowledge that your information may be collected, stored and processed in accordance with this Privacy Policy.



We encourage all visitors to read this Privacy Policy carefully so they understand how and why their personal information is used and the rights available to them under data protection law.

What information we collect?

We collect personal information that you choose to provide to us, as well as limited technical information that is collected automatically when you use our website.


Personal Information

We may collect the following personal information when you contact us, request a quotation or complete a form on our website:

  • Full name
  • Email address
  • Telephone number
  • Property address (where relevant to provide a quotation or service)
  • Details of the services you are interested in
  • Any additional information you choose to include in your enquiry


We use this information to respond to your enquiry, provide quotations, arrange appointments and deliver our services.


Technical Information

When you visit our website, certain information may be collected automatically, including:

  • Your IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited and time spent on the website
  • Referring website
  • Date and time of your visit


This information is collected through cookies and analytics tools to help us understand how our website is used, improve its performance and enhance the user experience. This information does not normally identify you personally.


Cookies and Analytics

Our website may use cookies and similar technologies, including services such as Google Analytics, to collect anonymous information about how visitors use the website. You can control or disable cookies through your browser settings at any time. Further information about the cookies we use and how you can manage your preferences is provided below.

How do we receive information about you?

We collect personal information directly from you when you:

  • Complete a contact or quotation form on our website.
  • Contact us by email or telephone.
  • Communicate with us about our services.
  • Browse our website, where limited technical information may be collected through cookies and analytics tools.

How We Use Your Information

We do not sell, rent or trade your personal information to third parties.

We may use the information we collect to:

  • Respond to your enquiries and provide quotations.
  • Arrange appointments and deliver our services.
  • Contact you regarding existing bookings or requested services.
  • Send important service updates where necessary.
  • Improve our website, services and customer experience.
  • Monitor website performance and usage through analytics.
  • Comply with legal, regulatory and accounting obligations.
  • Protect the security of our website and business.


Sharing Your Information

We only share your personal information where it is necessary to operate our business or where we are legally required to do so.


This may include trusted third-party service providers who help us operate our website and business, including:

  • Website hosting providers.
  • Website maintenance and technical support providers.
  • Analytics providers (such as Google Analytics).
  • Email and communication providers.
  • Payment providers (where applicable).
  • Professional advisers including accountants, insurers and legal advisers.
  • Government authorities or regulators where required by law.

All third parties are required to keep your information secure and only process it in accordance with our instructions and applicable data protection legislation.


Legal Requirements

We may disclose personal information where required to do so by law or where we believe disclosure is necessary to:

  • Comply with legal obligations or regulatory requirements.
  • Protect the rights, property or safety of Ellie's Windows, our customers or others.
  • Prevent fraud or criminal activity.
  • Enforce our legal rights or defend legal claims.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have a number of rights regarding your personal information. These include the right to:

  • Request access to the personal information we hold about you.
  • Request correction of any inaccurate or incomplete personal information.
  • Request the deletion of your personal information where there is no lawful reason for us to continue processing it.
  • Request that we restrict the processing of your personal information in certain circumstances.
  • Object to the processing of your personal information where we rely on legitimate interests.
  • Request a copy of the personal information you have provided to us in a structured, commonly used and machine-readable format where applicable.
  • Withdraw your consent at any time where processing is based on your consent.
  • Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your personal information has not been handled in accordance with data protection law.


Please note that some of these rights are subject to legal exemptions and may not apply in all circumstances.


If you would like to exercise any of your rights or have any questions about how we process your personal information, please contact us at:
Email: ellieswindows@gmail.com

If you remain dissatisfied, you have the right to contact the Information Commissioner's Office (ICO), the UK's independent authority for data protection. More information can be found at https://ico.org.uk.

How Long We Keep Your Information

We will only retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including providing our services, responding to enquiries, complying with legal obligations and resolving any disputes.


The length of time we keep your information depends on the type of information and the reason it was collected. Once your personal information is no longer required, we will securely delete or anonymise it in accordance with applicable data protection laws.



We take reasonable steps to ensure that the personal information we hold is accurate and up to date. If we become aware that any information is inaccurate or incomplete, we will correct or update it as appropriate.

Cookies

Our website uses cookies and similar technologies to help provide the best possible browsing experience, improve website performance and understand how visitors use our website.


Cookies are small text files that are stored on your device when you visit a website. They help websites function correctly, remember your preferences and provide information about how the website is being used.


We use the following types of cookies:

Essential Cookies

These cookies are necessary for the website to function properly. They enable core features such as page navigation, security and accessibility. The website cannot function properly without these cookies.


Analytics Cookies

With your consent, we use analytics cookies, such as Google Analytics, to help us understand how visitors interact with our website. This information is collected anonymously and may include:

  • Pages visited
  • Time spent on the website
  • How visitors arrived at the website
  • Browser and device information
  • General geographic location (based on IP address)

This information helps us improve our website and the services we provide.


Functional Cookies

These cookies remember your preferences and settings to improve your browsing experience on future visits.


Managing Cookies

When you first visit our website, you will be presented with a cookie banner allowing you to accept or manage your cookie preferences.


You can also control or delete cookies at any time through your web browser settings. Please note that disabling certain cookies may affect the functionality of parts of the website.


Third-Party Services

Our website may use trusted third-party services, including Google Analytics, to help us analyse website traffic and improve user experience. These providers may place cookies on your device in accordance with their own privacy policies.

For more information about how Google uses data collected through Google Analytics, please visit:
 https://policies.google.com/privacy

Third party collection of information

Our Privacy Policy applies only to information collected by Ellie's Windows through this website. If you choose to visit third-party websites or services linked from our website, their own privacy policies and terms will apply.


We encourage you to read the privacy policies of any third-party websites you visit, as we are not responsible for their content, privacy practices or the way they collect, use or process your personal information.

How We Protect Your Information

We take the security of your personal information seriously and have implemented appropriate technical and organisational measures to protect it from unauthorised access, loss, misuse, alteration or disclosure.



Access to personal information is restricted to those who need it to carry out their duties, and any trusted third-party service providers we use are required to process your information securely and in accordance with applicable data protection laws.


While we take reasonable steps to protect your personal information, no method of transmitting information over the internet or storing electronic data can be guaranteed to be completely secure. As such, although we strive to protect your information, we cannot guarantee its absolute security.

International Data Transfers

Some of the third-party service providers we use may process or store personal information outside the United Kingdom.


Where personal information is transferred outside the UK, we will ensure that appropriate safeguards are in place to protect your information in accordance with the UK General Data Protection Regulation (UK GDPR). These safeguards may include the use of UK-approved International Data Transfer Agreements (IDTAs), the UK Addendum to the European Commission's Standard Contractual Clauses, or transfers to countries that have been recognised as providing an adequate level of data protection.



We will only transfer personal information internationally where it is lawful to do so and where appropriate measures are in place to protect your privacy.

Marketing Communications

If you choose to contact us or request a quotation, we may use your contact details to respond to your enquiry and provide information about the services you have requested.


From time to time, we may send you information about our services or special offers where we have your consent or are otherwise permitted to do so by law.


You can opt out of receiving marketing communications at any time by contacting us or by using the unsubscribe link included in any marketing emails we send.



Please note that even if you opt out of marketing communications, we may still contact you regarding enquiries, quotations, bookings, appointments or other important information relating to the services you have requested.

Corporate Changes

If Ellie's Windows is ever sold, merged with another business, or undergoes a reorganisation, your personal information may be transferred as part of that transaction.



If this happens, any new owner or successor business will be required to handle your personal information in accordance with this Privacy Policy and applicable data protection laws.

Children

Our website and services are not intended for children under the age of 18, and we do not knowingly collect personal information from children.


If you believe that a child has provided us with personal information, please contact us at ellieswindows@gmail.com so that we can take appropriate steps to remove the information where required.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations or the way we process personal information.


Any updates will be published on this page, and the "Last Updated" date at the top of this Privacy Policy will be amended accordingly.



We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

How to Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or if you wish to exercise any of your data protection rights, please contact us using the details below:

Ellie's Windows
Email: ellieswindows@gmail.com
Website: https://www.ellieswindows.co.uk


If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). Further information is available at https://ico.org.uk.


Last Updated: 30 June 2026